Effective: October 19, 2026 · Last updated: October 19, 2026
1. What this policy covers
This policy applies to NuraVecta digital downloads, including PDF workbooks purchased through our Payhip store. It does not set cancellation or refund terms for consulting or the Business Idea & Launch Readiness Review; those services follow the terms disclosed in their listing or separate written agreement.
2. Digital download purchases
Because digital files can be accessed and retained after delivery, digital download sales are generally final once access is provided. We generally do not refund a change of mind, an unused workbook, or an accidental selection of the wrong product when the listing accurately describes it. Please review the product description, format, and requirements before purchasing.
This policy does not limit rights or remedies you have under applicable consumer law, including any cancellation right that has not been validly waived.
3. When we can help
Contact us if you experience any of the following:
- A duplicate charge for the same purchase.
- A missing download or a file different from the product you ordered.
- A corrupted or defective file, or a material mismatch with the product description.
We will review the issue and, where appropriate, restore access, provide the correct file, or supply a working replacement. If a verified delivery or product problem cannot reasonably be resolved, we will provide an appropriate refund. We will also issue refunds where required by law.
4. How to request support or a refund
Email ceo@nuravecta.com with your order number, purchase email, product title, and a description of the problem. A screenshot or error message may help. Do not send full payment card details.
Please report problems as soon as possible, preferably within 14 calendar days of purchase. This requested reporting period does not shorten any legal right or deadline.
For fillable PDFs, try downloading the file and opening it in a compatible PDF application, then save a local copy. Contact us if the problem continues.
5. Approved refunds
Approved refunds are processed through the original payment channel where possible. The time before funds appear depends on Payhip, the payment provider, and your financial institution. If a purchase is refunded, stop using and delete the refunded files and copies, except to the extent applicable law permits otherwise.
6. Policy updates
We may update this policy for future purchases. An update does not reduce rights associated with a purchase already made. Questions may be sent to ceo@nuravecta.com.